Question 1

WHAT IS THE DIFFERENCE BETWEEN THE KNOTS?

Accepted Answer

Silvertip- A very soft and lathering hogging knot that lacks backbone High Mountain Badger- Softness akin to Silvertip, with more body and a tad more scritch Synthetic- Even softer than the silvertip yet with more backbone, also dries extremely fast (ideal for traveling) Black Pure Badger- More scritchy than the silvertip, but with more body Boar- Stiff and great for face "scrubbing"

Question 2

MY BRUSH IS LOSING HAIRS. WHAT SHOULD I DO?

Accepted Answer

All knots have some loose hair that didn't bond with the glue knot in which they are sunk. It is common and acceptable for brushes to lose approximately 10 hairs over the first 10 shaves. After 10 shaves, losing an occasional 1 or 2 hairs is common and fine. Every once in awhile a brush/knot is a true shedder, but many times the brush/knot will shed due to improper handling. Please keep the following in mind:  NEVER immerse the brush handle in water. This will loosen the bond between the hair and the glue plug. NEVER use hot water. This damages the hairs, just as hot water will damage human hair. This will also make the hair more scratchy. I have gotten many brushes to stop shedding simply by using them in cooler water for a few cycles. NEVER press down when lathering. This can cause hairs to tangle or break. Always rinse the brush in cold water and try to get all the soap out. This helps lock in moisture and prevent breakage. Every few uses, wash the brush with conditioner. This will help keep the brush hair pliable and make it less likely to break. *Kindly note, there will be no refunds, returns, or exchanges on brushes or knots after six months.

Question 3

ARE YOU ABLE TO SELL BRUSHES/KNOTS IN BULK?

Accepted Answer

We would be happy to sell to you in bulk, offering a discount of $2 per brush. If any problems arise with the brush, contact us directly. We will not communicate with your buyers. Minimum purchase amount to qualify for bulk shipping is $500. Also, depending on the size of your order, there may be a long wait time while we procure supplies. Please contact us via email with questions.